FAQ & Site Info
We provide the Registered Air Mail by Thailand Post Office. It is the International Flat Rate (same rate for every country) at $US 7.90 per piece. Each additional piece's shipping cost is at $US 3.90 (save $US 4.00 per piece).
Yes, we provide “Comebine the Shipping”. Every additional bought item receives the discount at $US 4. It means that the shipping cost of each additional piece is only $US 3.90.
Well wrapped. Each piece is wrapped with bubble and put in a box. And then a box is wrapped with bubble and put in a post-office box. We are delighted to inform that we will give ONE FREE GIFT BOX per an order. Please see the pictures of this gift box at http://weloveglassblown.ecrater.com/p/19538033/box-with-glass-figurines.
From the tracking number by checking with this web site: http://track.thailandpost.co.th/trackinternet/Default.aspx?lang=en. When the shipment is out from the Suvarnphum Airport, you may check the status with your delivery country Post office. For example the item is delivered to America; it can be traced at USPS (www.usps.com). More information of destination web site can be viewed at http://www.thailandpost.co.th/upload/list_RCP.htm. And then click “Registered” at the delivery country.
Paypal: Fast, Dependable, and Secure online payments. If you do not have the Paypal account, we accept all major credit cards (Visa, Master, Amex, Discovery) that can be proceeded via Paypal (Paypal as Guest or Using Credit cards).
Not a problem. You will have the option to use your credit or debit card through PayPal without an account.
Yes, we do within 14 days after you receive the item. If you do not like it, you can return it to us and then we will give the full refund (the product price + all shipping cost) to you. However, we are not responsible for the shipping cost for return the item to us.
Please take and send the photos to us for the next shipment improvement. After receiving & considering the photos, we can either give the full refund OR send the new one (if stock available) to you as your preferred choice at no cost.